Help and FAQ
Answers to what people ask us most. If you cannot find yours, write to us.
Subscription
How much does Anasalva cost and how do I pay?
When you install the app you get the free content. To unlock everything there is the Anasalva Pro subscription, with monthly, six-month and yearly plans. The exact price in your currency is shown on the plans screen in the app. Payment goes through the App Store or Google Play payment services.
How do I cancel my subscription?
You can cancel at any time from your store account, at least 24 hours before the current period ends. On iPhone and iPad: https://apps.apple.com/account/subscriptions. On Android: https://play.google.com/store/account/subscriptions?package=com.comercial.ernesfany.medicamentos. You can also open "Manage subscription" from inside the app.
How do I get my subscription back on another device?
Open the plans screen in the app and tap "Restore subscription", signed in with the same store account you bought with. To review or manage the subscription: https://apps.apple.com/account/subscriptions (iPhone and iPad) or https://play.google.com/store/account/subscriptions?package=com.comercial.ernesfany.medicamentos (Android).
Account
How do I delete my account?
On the "Delete my account" page of this website you can request deletion, verified by email. Cancelling the subscription in the store is a separate step.
The app
How many languages is the app in?
The app is available in ten languages. This website is in Spanish and English.
How often is the app updated?
Information is updated daily or weekly, depending on the type of content. A new version of the app is released in the stores when there are new features or when its operation needs improving.
What do I do if the app fails or some content needs correcting?
Write to us as soon as possible at soporte@anasalva.org. The team will work on a fix, either by updating the information or by releasing a new version of the app in the stores.
Data and content
Which countries are the medicines in Anasalva from?
Anasalva gives you information on the medicines listed in the approved drug tables of each region or country, so you can use it internationally, wherever you live or travel.
When does Anasalva add new products or brands?
Once a product is released and has a registration number issued by an authorised regulatory authority, it is added to the Anasalva information base.
Can't find your answer?
Write to soporte@anasalva.org or use the contact form.