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PRIVACY POLICY

Privacy Policy. Last updated November 8, 2026

At ANASALVA we are committed to respecting your privacy. This document sets forth the terms under which ANASALVA uses and protects the information that is provided by its users when using the App and its website. Our company is committed to the security of your data. When we ask you to fill in personal information fields with which you can be identified, we do so with the assurance that it will only be used in accordance with the terms of this document. 

ANASALVA makes no representations or warranties as to whether the Services are adequate to meet your privacy and security compliance obligations under HIPAA or any other standard, law, rule or regulation in the territory of use. You are responsible for assessing your privacy needs and determining whether use of our Services is appropriate to meet your obligations, duties or interest.

INFORMATION

To create a user account in our application, an email address and password are required. You can also authenticate through Google and Apple services; this data is handled securely through the authentication services offered by these platforms. Our website will collect personal information: first name, last name and email address. In addition, when necessary, specific information may be requested in order to process an order, make a delivery or invoice.

Anasalva is highly committed to keep your information secure. We use the most advanced systems and regularly update them to ensure that there is no unauthorized access.

HEALTH DATA

Some features of the app work with health data. We handle it with particular care and only to provide the feature you use. We do not sell health data, do not share it with third parties, do not use it for advertising and do not send it to artificial intelligence services. The app's usage analytics (Google Firebase Analytics) only record which sections are opened, never their content.

Apple Health (HealthKit) and Health Connect

The Watches and bands feature reads data from Apple Health (iPhone) or Health Connect (Android) only if you grant permission, and only the types you allow. It can read: steps, heart rate and resting heart rate, heart rate variability, sleep and sleep stages, workouts, blood oxygen, blood pressure, weight and menstrual flow. The app does not write any data to Apple Health or Health Connect.

  • On your phone only: the data is processed on the device. The app keeps daily summaries in an encrypted database on the phone itself. Nothing is sent to our servers or to anyone else.
  • Not shared or sold, not used for advertising and not used with artificial intelligence.
  • PDF report: if you ask for one, the phone creates a report that only leaves the device if you choose to share it.
  • How long it is kept: the first read collects the last 30 days. Summaries stay on the phone until you delete them with Delete saved data, turn off a metric (its data is deleted) or delete your account.
  • Withdrawing permission: on iPhone, in Settings > Health > Data Access & Devices > Anasalva; on Android, in the Health Connect app. The app then stops reading new data; summaries already saved are deleted with the button above.

Menstrual cycle and fertility

  • What you log is kept on your phone in an encrypted database, with a key stored in the system's secure keychain. You can also protect it with a PIN, which never leaves the phone.
  • Copy in your account (optional): only if you turn it on, your cycle logs and settings are sent to our server and stored encrypted (AES-256). The encryption key is held on our server, so this is not end-to-end encryption. The dates that have a log are stored unencrypted; their content is encrypted. Reminders and the PIN are never sent.
  • Deletion: Delete everything in the cycle settings, or turning off the account copy, deletes the server copy. Deleting your account also deletes it, together with the data on the phone.

Mental health diary and personal plan

  • The mood diary and the safety plan are kept only on your phone, encrypted, and are never sent to our servers. You can delete each entry and the plan in the app.
  • Mental health questionnaires save the score and its interpretation (not your individual answers) to your account, so you can see your history. You can delete each result from the history.

Insurance cards

  • Each card is kept on your phone in an encrypted database.
  • By default it is also saved to your account: the name you give it and the photos of both sides (which show the data printed on the card), in cloud storage with private access. You can turn this off to keep the card on the phone only.
  • Deleting a card deletes its photos from the server. Deleting your account deletes all of them.

Clinical history

  • The clinical history you fill in (details, allergies, treatments, vaccines, appointments, habits, reports and their images) is saved to your account on our server, with images in cloud storage with private access, so you have it on any device.
  • The history PDF is generated on the server when you ask for it and is not stored. It only leaves your phone if you share it.
  • You can delete each section, each report or the whole history in the app.

Tools with artificial intelligence

Some tools offer an explanation generated by artificial intelligence (for example vital signs, lab parameters or differential diagnosis). Only what you type into that tool, at that moment, is sent through our server to an AI provider (Anthropic or OpenAI) to generate the answer. Your Apple Health or Health Connect data, cycle, diary, cards and clinical history are never sent. Do not type names or details that identify a person.

How long we keep health data and how to delete it

We keep health data while you have an account or until you delete it in the app. To delete everything, delete your account in the app or at anasalva.org/en/delete-account/: the health data in your account on our server and the data saved on the phone are deleted.

SUPPORT CHAT

If you write to us through the support chat in the app or on the website, we keep your name, your email, your messages and any files you attach so we can reply. Inactive conversations are closed after 7 days, messages are kept for 12 months and attachments for 90 days. Do not include patient data.

Disclaimer and Limitation of Liability

Your use of the Services is at your own risk and by accepting the terms and conditions of use of the app or website you expressly understand, acknowledge and agree that no cause, suit or legal action shall be taken or commenced against Anasalva, its affiliates, officers, directors, employees, medical staff, engineers and staff in any civil or criminal court in any jurisdiction. By agreeing to the terms and conditions you expressly release ANASALVA, its affiliates, officers, directors, employees, medical staff, engineers and staff from any and all liability arising from your use of our app or website.

The services and the information contained therein are provided “as is”. We and our suppliers, to the fullest extent permitted by law, disclaim all warranties, express or implied, statutory or otherwise, including, but not limited to, implied warranties of merchantability, accuracy and non-infringement of third party rights. Neither we nor our suppliers warrant that the services will be uninterrupted or error-free. Without limiting the foregoing, we and our suppliers make no representations or warranties about the following:

  1. The accuracy, reliability, completeness, timeliness or timeliness of the Services or the information contained therein.
  2. Satisfaction of any government regulation requiring disclosure of prescription drug information or approval or compliance with any software tool available through the Services.

CHANGES TO OUR PRIVACY NOTICE

We reserve the right to change this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and update the effective date of the notice. Your continued use of our Services following the posting of changes constitutes your acceptance of those changes.

You agree that we may, under certain circumstances and without prior notice, discontinue, temporarily or permanently, the Services (or any part thereof) or delete your account, any associated email address, and remove any information you have uploaded or provided to the Services with or without notice. Cause for termination shall include, but not be limited to, (a). violations or breaches of the Terms of Use or other incorporated agreements or guidelines, (b) requests from law enforcement or other governmental agencies, (c) a request by you (account deletions initiated by you), (d) discontinuance or material modification of the Services (or any part thereof), You agree that all terminations for cause will be made in our sole discretion and neither we nor our licensors will be liable to you or any third party for any termination of your account, any associated email address or access to the Services or any part thereof.

COOKIES

Our website uses cookies to identify which pages are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service of the websites, they do not give access to information about your computer or you, unless you want them to. and provide directly, the visits to a web site. You can accept or decline the use of cookies, however, most browsers automatically accept cookies as it serves to have a better web service. You can also change the configuration of your computer to decline cookies. If you decline cookies you may not be able to use some of our services.

LINKS TO THIRD PARTIES

Our website and app may contain links to other sites that may be of interest to you. Once you click on these links and leave our website or app we no longer have control over the website to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party websites. Those sites are subject to their own privacy policies and we recommend that you consult them to confirm that you agree with them.

Account Elimination

We inform you that proceeding with the process of deleting your account will result in the permanent removal of your account from our application, along with all associated data stored in Anasalva. This action is irreversible. Once your account and its data are deleted, they cannot be recovered.

We recommend that you review any information or data you wish to save before proceeding with the deletion. If you have any questions or need further assistance, please do not hesitate to contact our support team.

Thank you for being part of our community.

If you decide to proceed, please confirm your action by clicking on the ' button.Delete Accountlocated on the left side menu.

Remember, this decision cannot be undone, so please make sure you are sure before making your final decision.

For more information and documentation visit the following link: https://www.anasalva.org/docs/eliminacion-de-cuentas/

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